t's be honest, "The payments are too high" is the sales equivalent of a metaphorical brick wall. But fear not, fellow sales warriors! This isn't a battle to be lost. It's a chance to flex your communication muscles and turn that frown upside down.
First, we need to decipher the enemy: is this a genuine "objection" (think: "Nope, not happening, no matter what!") or a mere "concern" (more like a "Hmm, let's see if we can work something out"). Our secret weapon? A phrase arsenal:
Empathy: "I feel where you're coming from because..." (Who knew empathy could sell cars?)
*Agreement: "I agree with what you're saying because..." (Nodding in agreement, even if you're internally screaming.)
*Appreciation: "I appreciate your concern..." (Because honestly, we all appreciate someone who voices their thoughts, even if it makes our job slightly harder.)
*Understanding: "I understand your perspective..." (Because let's face it, nobody wants to feel like they're talking to a robot.)
Now, let's see these phrases in action:
*Objection (Prepare for Battle!): "I feel where you're coming from because I felt the same way before when I was looking at my first car, and the payments seemed really high. But I found that [insert a surprisingly positive outcome here – maybe it led to an amazing road trip, or finally convinced you to ditch that rusty old bike].
*Concern (Time for Diplomacy):*
"I agree with what you're saying because [briefly acknowledge their point, e.g., "interest rates are high right now"]. I completely appreciate your concern, but you understand how we arrived at these numbers....." (Yes, we're leaving the "stfu" in there for comedic effect. Don't worry, the customer probably won't notice.)
Remember, this isn't about reciting lines like a robot. It's about building a connection.** Use your own unique charm and sprinkle in some genuine personality. You'd be surprised how far a little humor and a genuine smile can go.
Pro Tip:*I used to think "the best deal was when neither side was happy," but as I matured, I realized "the best deal is the one we both agree on." It's a win-win, baby!
**Disclaimer:** This article is intended for entertainment purposes and may not be suitable for all audiences. Always use your best judgment and professional discretion when interacting with customers.
" People rarely remember exactly what you said, but they never forget exactly how you made them feel.'
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